New Home Sales Customer Service Representative
Salary: $90,000 - $130,000
Work Model: Hybrid
Responsible for conducting new homeowner orientations and deficiency walkthroughs, explaining home features, maintenance, and warranty coverage. Acts as the main liaison between homeowners and construction teams to resolve issues and coordinate service appointments. Maintains accurate records of interactions and claims, ensures timely completion of deficiencies, and delivers exceptional customer service. Supports homeowner events, prepares orientation materials, and stays informed on construction and warranty standards.