At their meeting on April 8th, Council approved the launch of the concierge pilot program and proposed implementation approach. The concierge program will provide comprehensive, tailored support throughout the development approvals process, offering personalized guidance proponents for their project. The program pilot is designed to ensure a streamlined and efficient experience for clients, emphasizing responsiveness, clear communication, and adaptability to the unique needs of each project. The assigned concierge to each project will act as a dedicated point of contact, supporting clients at every stage of the approvals process, and facilitating any challenges that may arise along the way in collaboration with a cross-department review team. 

Phased Implementation: The concierge program pilot will be implemented in two phases. Phase 1, running from April to September 2025 and Phase 2 running from September 2025 to September 2026. At the end of each phase, the service model, uptake and performance will be evaluated to determine necessary adjustments for the subsequent phase and to inform the full rollout of the program tentatively scheduled for October 2027. 

Program Scope: The pilot is inclusive of all planning-related development approvals and stages (e.g., development permits, zoning applications, variance permits, subdivision approvals) except the building permit application and approvals process. 

Program Fees: For both phases of the pilot, program fees will be waived to encourage interest and participation. 

Project Selection: Phase 1 recruitment will be by invitation only, focusing on developers who are already navigating (or are about to begin) the City's development approvals process. This intake will also include invitation to developers impacted by the Bus Rapid Transit freeze on Lougheed Highway to help mitigate potential impacts from the development pause. Recruitment for both pilot phases will prioritize projects at different stages of the approvals process, enabling a more comprehensive assessment of the need and demand across various scenarios. For phase 2, it is expected that program intake will be done via a broader call-out. 

The following is a high-level framework for the scope of eligible projects and other qualifying considerations. 

Additional information can be found in the  full report by City staff.