At Council-in-Committee on June 22, Council received a report for information on the Housing Accelerator Fund (HAF) initiative on Building Permit Digitization. The City is undertaking phase 2 of the process, focusing on redesigning the permit process around the customer experience while leveraging technology to improve efficiency, transparency, and accountability.

The work includes:

• Simplifying and standardizing permit review processes; 
• Enabling greater coordination and concurrent reviews: 
• Developing a modern online customer portal; 
• Introducing tools to better monitor permit performance and timelines; and 
• Supporting a culture shift toward service excellence and continuous improvement. 

More information can be found in the full report by City staff.